A telephone answering service uses people to answer the calls from customers instead of routing them to a machine oriented system. There are several benefits of using a telephone answering service and these include:

In times of customer emergency, it

is better to have a person taking the call

instead of a machine which makes it more personal for the customer and goes a long way in relieving the stress of the emergency.

For medical businesses, it is always better to have live people taking the

calls to alleviate the concerns of the customers who may want to explain the details of their problem and get support from your staff.