This is a great, detailed case study that we received from one of our customers who wanted to remain anonymous. She went through the process of trying to find a live answering service for her small business. Enjoy the read!
If you have never considered using an answering service, you might be surprised by the immediate benefits it brings to you and your customers. For many of our customers, our answering service was just the thing they needed to rest easy during busy times and after hours.
Here are the top 5 benefits of using an answering service, according to some of our customers!
Did you know that 90% of text messages are read within 10 minutes? And if you send a message that falls into that 10%, you’ll be happy to know that on average, people will look at their phones 150 times a day.
When searching for a medical answering service, you have no doubt seen and have been attracted to the low priced options ($19.99 per month) or flat-rate prices regardless of volume. Although this appears attractive simply because all of us want to decrease cost, the issue with many of these services is quality, reliability, and accuracy. The quality of service being provided is very low due to long hold times, high abandonment rates, unreliability, and severe inaccuracy due to high employee churn within the answering service. In addition, these types of services have a much higher client turn-over rate than a more expensive and higher quality answering service.
A telephone answering service uses people to answer the calls from customers instead of routing them to a machine oriented system. There are several benefits of using a telephone answering service and these include...
Did you know that about 75% of the calls coming into a small business end up as hang ups after reaching an answering machine? This is a massive amount of missed opportunities. With remote reception service, you can cut the percentage of calls ending up as hang ups on your answering machine to nearly none. You don’t have to miss out on any opportunities any longer. A live person answering the phone will provide far better customer service than just a machine that most customers will hang up on anyway.
