About Answer One

The best choice for your medical practice or business. With over 50 years of combined experience, Answer One, Inc. is a telephone answering service in business to help manage your customer relationships through live telephone answering, interactive agent/voicemail, order entry, web hyperlinks, and appointment scheduling or remote/virtual receptionist services.

We offer full service coverage and overflow for business hours or after hours as a direct extension of your office. Answer One specializes as an answering service to:

Medical and doctor offices
Small business
Startup companies
Government entities

The Answer One Mission

Answer One’s mission is to provide quality, technology-enriched live telephone answering services to medical, commercial and government customers throughout the United States. We meet our mission from our state-of-the-art facilities in Lexington, KY and Nashville, TN, and through an established management team supporting quality agents.

We hire only the best agents and train them so that you and your customers are completely satisfied with your Answer One experience.

State of the Art Answering Service Technology

Answer One uses the latest technology to meet your changing needs and to provide the highest degree of flexibility in service delivery. Our offices are powered by an uninterrupted power supply with generator backup and all calls are digitally recorded and archived for maximum uptime and redundancy.

Proudly we say that we were one of the first ATSI accredited live telephone answering services in the nation, a distinction we’ve held since 2003.

Answer One services add value to our customers by ensuring quality, 24/7 information flow at a fraction of the costs of providing the service themselves. Messages for our customers can be delivered by pager, fax, voice mail, email or text, including to your cell phone, providing a high degree of convenience and service flexibility.

Jeanna Horne
Jeanna Horne
Director of Sales & Operations, Jeanna Horne, oversees day to day operations and works to develop policies & procedures to improve the efficiency of Answer One. In addition, Jeanna matches medical and other business organizations in need of an answering center to the professional services offered at Answer One.
In Memoriam: Phil Bryant
In Memoriam: Phil Bryant
Answer One sadly announces the untimely death of a founding member, Phil Bryant. Phil worked in the telephone answering service industry for over twenty years and served as Answer One’s first and only president. He worked tirelessly to advance Answer One and the telephone answering service industry, participating in many industry organizations and events. Under Phil’s leadership, Answer One grew from a startup to one of the nation’s largest and most technologically advanced answering services with offices in Lexington, KY and Nashville, TN. Phil made many friends along his journey and demonstrated many acts of kindness to Answer One clients, associates, friends and strangers. He will be deeply missed. Phil leaves a wife and two children. Friends may make memorial donations to The Bryant Children College Memorial Fund, through PNC Bank, Lexington, KY.