Cost and Pricing? of Medical Answering Services

When searching for a medical answering service, you have no doubt seen and have been attracted to the low priced options ($19.99 per month) or flat-rate prices regardless of volume. Although this appears attractive simply because all of us want to decrease cost, the issue with many of these services is quality, reliability, and accuracy. The quality of service being provided is very low due to long hold times, high abandonment rates, unreliability, and severe inaccuracy due to high employee churn within the answering service. In addition, these types of services have a much higher client turn-over rate than a more expensive and higher quality answering service.

HIPAA Compliance and Regulations

Choosing an answering service that are ignoring HIPAA, HITECH regulations could be one of the most catastrophic oversights your organization could make for the future.

Secure Texts and Emails

HIPAA guildelines state that all electronic transmission of PHI must be secure by encryption and/or password protected. Un-secure SMS,Text, Email are considered a violation of HIPAA, HITECH and can result in massive fines. If your medical answering service does not utilize encryption or password protected emails, texts, SMS, and Alpha-Numeric pages or does not provide a secure web portal to view message information, you are at risk.

Technology

Make sure the service technology is up to date and they have back up and redundancy in place.

If you have any questions or want a custom quote, please contact Answer One today!