Physicians bring and oversee care to an average of 2,500 patients each year. Medical professionals share the surplus of their day with their clients. The hectic schedule of a medical practitioner is a demanding one, and ensuring those in his or her care receive the one-on-one attention they need often proves a difficult task. If you work in the healthcare system and are searching for a way you or other staff can evenly divide attention between the in-clinic duties and incoming patient phone calls, an answering service provides you with a functioning solution.

In the past year, 83.2 percent of adults have met with (or had some form of contact with) a healthcare professional. The number of children in the United States who have come in contact with a physician rises even further to 92.4 percent. Time is a priceless commodity in the healthcare industry. As a professional in the medical field, providing preventative, acute, and chronic care to numerous patients daily is more than enough to handle. Couple it with answering phone calls, it’s nearly impossible! A top medical answering service provides you with 24-hour live customer service, message delivery, affordable pricing packages and may more benefits.

Benefits of Answering Services for Professionals

Doctors can always benefit from an extra pair of hands, or in this case, extra ears and mouths. Having well-trained receptionists on-call to help your business run smoothly can bring much needed balance to your itinerary. Below are some of the reasons why healthcare associates find using an answering service beneficial:

  • They encourage client retention and new client acquisition.
  • An answering service allows medical professionals to utilize their personal office staff more efficiently.
  • Certified call agents provide quality around the clock customer service to your patients.
    No call will go unanswered. (Your patients will feel they are a priority to you and your business.)
  • Quick feedback given by a capable answering service equates to happier clientele and loyal clients.
  • If there is a health emergency, response time is everything. With a 24 hour live answer service, a quick word from a trained call

    agent to go the hospital or call an emergency number could save a life.

Question’s to Ask an Answering Service:

1. How long does it take to get my account activated? The quicker the setup, the more patients you can serve. Beware, shorter setups could indicate less specialized training for those answering your phone calls.

2. Do you have setup fees? Most answering services do, but a few may not. Safeguard your budget by making sure the setup fee is priced competitively versus other answering services.

3. Do your services include bilingual options? Know your clientele, so that you can customize your plan around their unique needs.

4. Is nurse triage available through this answering service? This option can prove invaluable, patient phone calls can be directed to a registered nurse. The nurse in turn can counsel your clientele on their concerns and even suggest they come to the emergency room if need be.

5. Are you HIPAA compliant? If they hold to HIPAA standards, they employ tact and ensure patient information privacy.

6. Do you have email, FAQ, and live chat support? Reviews show that the best answering services have all of the above.

Answering services can provide

life-changing and potentially life-saving benefits to you and your patients. You invest your knowledge and time to meet your patients’ needs. A premiere answering service makes sure your time investment is well-managed and benefits everyone involved. Ask the right questions and a qualified answering service will create for you a customized and time-efficient solution.