This is a great, detailed case study that we received from one of our customers who wanted to remain anonymous. She went through the process of trying to find a live answering service for her small business. Enjoy the read!

I would like to share my experience in searching levitra user reviews for an answering service with your customers.

I have always been proud of my customer service.

In fact, I think thats why I’ve grown so fast! I fully believe in delighting my customer – and offering a great customer experience from day one. So answering my phones is key.

But a couple years ago, I almost lost a major client. And I would have never guessed – it was because of my phones!

You see, I offer a unique service to other businesses in which I have to be available 24/7/365. But what would happen if I went on vacation and didn’t get phone reception? What about family time and holidays – did I really want to have to answer the phone?

Sure, I had never had an emergency I couldn’t handle, but the “what if” was too much for my client. He had to know that if my staff and I were not available during his emergency, that I had a backup plan – a “stop gap” he put it.

So I started my search for a live answering service for my small business. Truth be told I didn’t really know what I was looking for. Some of the questions I was asking were:

• Did I need an on-call service for emergencies only?
• Will the live call center agent be able to understand how to handle my emergency clients?
• How much is a call center going to cost me, and is it going to be affordable?
• Can I get an answering service locally, or will I have to outsource to another country?
• What other kinds of services and features are out there

for me to utilize, so I can rest easy at night?

I spoke with at least 3 different companies, a couple of them were local – and another one was across the country. My first call impression was important to me, since thats probably how they would be answering my clients’ phone calls, too.

I also needed to know that my answering service had a strong track record of success… I mean, not new to the industry, and had handled a business like mine before. Finally, I wanted to be treated like an individual, not like I was “just another small business” in a long list of other customers.

The company that stood out most to me in my search was Answer One. Not only did they offer me a great package that was in my budget, but they took the time to get to know my company and needs and offered me a personalized plan. The fact that they have over 50 years of experience really stood out to me!

So here I am 2 years later and I have never been more satisfied with my choice – they continue to provide me great, quality service, and I can rest easy knowing that my clients can always reach someone.

My clients are happy too! They were happy to see that I had added an answering service to my “stop gap” plan and have since signed up for a new contract with my company.

I highly recommend Answer One!

If you would like more information about how Answer One can help you, please call us for a free consultation: (859) 269-3482.